Free Review & Modification with EVERY order
We want our customer to have Peace of Mind when ordering from us. When placing your order, you will have the option to opt-in or Free Review & Modification, completely 100% free of charge. You will receive 1-3 photos of your stuffed animal, Replica or Best Friend. You can have any changes made that you would like. We will send the photos directly to you by email or text message (depending on your selection).
- Once the photos are sent you have 72 hours to reply with any modifications you would like. After 72 hours it will be considered approved for shipping
- Depending on the modifications requested, it may delay the anticipated delivery date by a few days.
- Structural positions cannot be changed, that would be sit, stand, and lay.
- If modifications are requested you will not receive the revised plush, we want this to be a special moment for you!
Want it to be a complete surprise? No problem! Unboxing is the best part!
You can opt out of the review process during the customization options. Don’t worry, we will still double check everything over and over! Just click "No" on the previous screen.
If your Petagious purchase arrives damaged, please contact us within 10 days of the date of delivery and we will work with you to resolve the issue as quickly as possible.