Peace of Mind Guarantee

We understand…..

At Petagious, we understand that when purchasing a custom stuffed animal in the likeness of your dog or cat, quality is everything, because your purchase has the potential to evoke all the memories of your pet that you hold dear.

Free Review & Modification with EVERY order

We want our customer to have Peace of Mind when ordering from us. When placing your order, you will have the option to opt-in or Free Review & Modification, completely 100% free of charge. You will receive 1-3 photos of your stuffed animal, Replica or Best Friend. You can have any changes made that you would like. We will send the photos directly to you by email or text message (depending on your selection).

Guidelines:

  • Once the photos are sent you have 72 hours to reply with any modifications you would like. After 72 hours it will be considered approved for shipping
  • Depending on the modifications requested, it may delay the anticipated delivery date by a few days.
  • Structural positions cannot be changed, that would be sit, stand, and lay.
  • If modifications are requested you will not receive the revised plush, we want this to be a special moment for you!

Want it to be a complete surprise? No problem! Unboxing is the best part!

You can opt out of the review process during the customization options. Don’t worry, we will still double check everything over and over!

 

peace of mind with every order

Because of the importance of such a purchase, we ensure that the intricate detailing of our plush stuffed animal Replicas meets our own exacting standards as well as yours, and that our Best Friends are also handmade with the superior craftsmanship you can come to expect from our dedicated team.

All Petagious products undergo an intensive quality check prior to shipment. We look for any tears, holes, sewing errors and other issues, and repair them before your purchase is shipped, ensuring that the stuffed replica of your pet is free of any manufacturing errors or defects.

Because our products are custom-made, all sales are final and cannot be returned, unless the mistake is ours.

If your Petagious purchase arrives damaged, please contact us within 10 days of the date of delivery and we will work with you to resolve the issue as quickly as possible.

For any questions not answered in our Frequently Asked Questions section, please contact one of our Live Chat operators, who are available 24 hours a day to answer any questions you might have.