Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you offer international shipping?

We sure do! After you add the item to your cart you will be able to pick the country you would like your Petagious plush to be shipped to.

*We are not responsible for any duty taxes for importing of the product. This will be your responsibility.

Which payment methods are accepted?

We accept all major credit cards. We also accept PayPal.

Can I cancel my order?

Once the photos are received we immediately send your order into production. If an order was created by mistake, please contact us immediately. If the order was sent into production, we will not be able to cancel the order.

How can I track the status of my order?

All orders can be tracked by logging into your account. You will also be notified by email of any status update.

What is Petagious' return policy?

Although we do not accept returns. We stand behind our product 100%. Please view our Guarantee for more information.

View more questions on our FAQ Page

Contact Us

Text Support:

(937) Pet-XOXO

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